FAQs – TrueBeast Athletics

FAQs

SHIPPING

How long will it take to get my order? 
It's coming, we promise! We ship orders Monday - Fridays, during office hours only, and we don't operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially after releases! Your patience is appreciated.


UK: We use Royal Mail and your package should arrive in 1-3 business days once shipped.!

International / US: This goes through Royal Mail with a majority of options being trackable. Your package should be with you in 7-10 days after we ship it but can take slightly longer in some cases. Note: If the option you have chosen is not Trackable and gets lost, we can not be held liable.

Duties/Customs fees: Some countries may charge import duties or other random fees. Sorry, we have no control over this and it's your responsibility to pay for any fees.

 

PAYMENTS

How can I pay?
This website accepts Visa, Mastercard, Paypal and TrueBeast Gift Vouchers.

How much will be customs fees be?
That’s a great question. Customs fees vary from country to country so it is probably best if if you find out from your local customs office before making a purchase. Just so you don’t think it’s us trying to get more money… Bloody government. Lol

 

ORDERS


How do I make changes to my order?
Everybody makes mistakes, so if you do need to make change to your order. i.e. Size, address or colour. I f you email us at Support@TrueBeastAthletics.com within 2 hours from purchase, we can happily make those amendments.

Note: we can’t add products to your order,

How do I return an order? 
We offer a standard 14 day refund policy, as long as the clothing has not been worn and is still in its original packaging.

Please email Support@TrueBeastAthletics.com if this is the case.

 

PRODUCTS


Do you sell gift vouchers?
Sure do! You can grab them here: https://www.truebeastathletics.com/pages/gift-card

 

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